Peace of Mind Through Expert Travel Planning: Our Service Fees
Jan 1, 2024
As professional travel advisors, we charge service fees to reflect the expertise, time, and care that goes into crafting a seamless and personalized travel experience. With years of specialized training, industry knowledge, and ongoing education, we are dedicated to finding the best travel solutions that fit your unique preferences and budget.
This process involves in-depth research, access to the exclusive Virtuoso Luxury Network, and the use of trusted connections within the travel industry. Our role goes beyond just booking; we ensure that every detail is tailored to your needs, giving you peace of mind from planning to the moment you return home.
By charging service fees, we can offer an elevated level of personalized service that prioritizes your satisfaction and the success of your trip. Unlike automated booking platforms, we provide ongoing support before, during, and after your travels, ready to handle any issues or changes that may arise. These fees enable us to dedicate the time necessary to deliver exceptional service, ensuring that you receive more than just a trip—an expertly crafted experience designed to exceed your expectations.
The true value of our services is in the peace of mind and personalized care you receive at every stage of your journey. We understand that our services may not align with every traveler's needs, and if that's the case, we sincerely wish you all the best in your future travels. For those who choose to continue working with us, we are committed to delivering exceptional service and creating unforgettable travel experiences.
FEE STRUCTURE
$75 + HST for any individual flight, hotel and/or car rental components.
$50 + HST per adult (or $120 + HST per family) for all-inclusive bookings, cruise bookings, tour bookings.
$250 + HST for group planning and custom itinerary planning (additional charges may apply based on the complexity of the itinerary and the time required, with and estimate provided upfront).
$50+ HST for each post-booking change, such as name changes, date changes, etc.
$100 + HST per person for ANY cancellations, including due to illness.
Terms & Conditions
As part of travel policies, passengers will be required to sign a waiver agreeing to the following conditions:
The Passenger has read and understands the travel restrictions and warnings advised by the government of Canada at https://travel.gc.ca/travelling/health-safety/covid-19-security
The Passenger has read and understands the travel advice and advisories for the destination they are traveling to at https://travel.gc.ca/travelling/advisories
The Passenger understands that it is their responsibility to fulfill the destination country requirements for entry due to current rules. This could include but is not limited to: negative COVID testing prior to arrival, submitting necessary documentation to immigration prior to arrival, obtaining proper medical coverage, etc. The agents of Empire Travel are not responsible if you are denied entry due to failure to check & fulfill the entry requirements prior to arrival.
It is Passenger’s responsibility to:
Ensure you understand and agree to the terms and conditions of the chosen suppliers prior to asking the advisor/agent to book your trip on your behalf.
Ensure you take the time to read the understand the information provided to you. Some of this information may be mandatory; such as but not limited to, documentation requirements, airport arrival deadlines for flights, and vaccination information.
To provide the us with the correct information for your trip. This includes but not limited to; Legal Names as per your travel documentation, Gender, Date of Birth. Suppliers can deny boarding if information is not correct, and incorrect information may not be able to be changed once trip is booked. It could result in forfeit of funds and full rebook at current rates.
Be sure you take the time read and understand your supplier travel documentation at least one week prior to travel.
Complete all supplier(s) online check-in during the time given.
For Flights reconfirm all flights times before heading, to the airport and keep a close eye on gate numbers as they may change.
The Passenger understands that they may have difficulty obtaining essential products or services, face strict movement restrictions and quarantines while in or traveling to or from the destination, and that consular services may be limited.
The Passenger understands that they may be subjected to health screening, health questionnaires, COVID-19 testing, or even quarantining during their travels. The quarantining, if required, would be at a government-approved facility at The Passenger’s expense, with no refunds issued for the cost of the trip.
The Passenger understands that their insurance may not cover travel or medical expenses.
The Passenger understands that commercial airspace closures and movement restrictions can occur without warning and could prevent your return to Canada.
The Passenger has read, understands and agrees to the booking terms and conditions of the travel supplier as per their website including the change and cancellation policy and fees.
The Passenger agrees that they will be required to self-isolate for 14 days when they return to Canada. This is mandatory as per the Quarantine Act. This includes going directly to a place of quarantine without stopping anywhere, being in a place where there will have no contact with vulnerable people such as over 65 years or older or people with underlying medical conditions, they cannot have visitors or leave the quarantine area and must keep a distance of at least 2 metres from others
The Passenger agrees that if they develop COVID-19 symptoms within 14 days of their return, that they isolate from all others, immediately call a health care professional and extend the quarantine to 14 days following the appearance of symptoms.
The Passenger understands that if they have symptoms consistent with COVID-19, they may not enter Canada by air, to protect the health of all travelers
The Passenger acts on behalf of and represents every person(s) as listed on their invoice and who had booked in this travel reservation. The parties’ consent to electronic signature as an acceptable means to constitute a written acceptance of this Agreement, in which case, the signatures of the parties shall be deemed to be original.
